Privacy Policy
This Privacy Policy explains the basis on which we collect and process any personal data we collect from you or that you provide to us through your use of Alheraf Platform, our websites, and applications (collectively referred to as the "Services"). At Alheraf Platform, we recognize the importance of protecting your personal data and are committed to maintaining its confidentiality and using it in accordance with this policy. By using our Services, you agree to the data processing practices described herein. References to "we", "us", and "our" mean Alheraf Platform, and references to "you" and "user" mean any individual using our Services.
First: Data We May Collect About You
We may collect and process the following types of data:
1. Account and Registration Data
Name, email address, phone number, password, and any other basic identification information you provide when creating your account.
2. Usage and Interaction Data
Information you provide when filling forms, purchasing products, booking workshops or events, or communicating with artisans through the Platform.
Any feedback, inquiries, or correspondence you send to us.
3. Technical Data
Internet Protocol (IP) address, browser type, operating system, and general usage data of the website or application.
Use of cookies or similar technologies to enhance your experience.
4. Payment Data (if applicable)
Certain payment information may be collected through third-party payment service providers, without storing full card details on our systems, in accordance with applicable security standards.
Second: How We Use Your Data
We may use your data for the following purposes:
1. To create and manage your account and provide access to Alheraf Platform and its Services.
2. To deliver the services you request (such as purchasing products or booking workshops and events).
3. To facilitate communication between you and artisans or workshop providers when necessary to fulfill requests.
4. To communicate with you regarding your requests, inquiries, or updates to our Services or policies.
5. To improve our Services and your experience on the Platform, including analytics and internal use.
6. To comply with applicable laws and regulations as required.
7. To send informational or marketing communications about our Services, where consent is required and obtained.
Third: Sharing Your Data with Third Parties
We do not sell your personal data to any third party.
We may share your data only in the following cases:
1. Technical and Operational Service Providers
Such as hosting providers, payment systems, email services, or SMS providers, to the extent necessary to operate the Platform and deliver Services, with obligations to protect your data.
2. Artisans and Workshop/Event Providers
When you purchase a product or book a workshop, we may share necessary data (such as your name, contact details, and order information) with the relevant artisan or provider to fulfill the service.
3. Marketplace Customers
If you are a registered artisan, your profile and products may be displayed on the Platform, and limited data may be shared with customers to facilitate transactions and communication.
4. Legal Compliance
We may disclose your data if required to do so by law or in response to a request from a competent authority.
Fourth: Data Protection
We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, alteration, or unlawful disclosure. However, data transmission over the internet cannot be guaranteed to be completely secure, and you are responsible for any data you transmit. You are also responsible for maintaining the confidentiality of your account credentials and not sharing them with others.
Fifth: Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.
Sixth: Your Rights
Subject to applicable laws, you may have rights regarding your personal data, including:
• Request access to your data.
• Request correction of inaccurate data.
• Request deletion of data where legally permitted.
You may contact us at:
to exercise your rights or inquire about this Privacy Policy.
Seventh: Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the updated policy.
Last Updated: 11 April 2026