Details

Written by: beatbrain

Category: Uncategorised

Published: 13 April 2026

Refund & Return Policy

Refund & Return Policy – Alheraf Platform
Last Updated: 11 April 2026

At Alheraf Platform, we value customer satisfaction and aim to ensure a fair and transparent return and refund process, while respecting the nature of handcrafted and artisan products as well as workshops and events.

1. Return Eligibility

Products may be eligible for return within 7 days of delivery, provided that the following conditions are met:

• The product is unused, in its original condition, and in its original packaging.
• Proof of purchase is provided (order confirmation or invoice).
• The reason for return falls within the accepted categories (see Section 2).

Some items may not be eligible for return, including:

• Custom-made or personalized products.
• Perishable goods or items with expiration dates.
• Digital downloads or services.
• Workshops and events that have already been attended or accessed.

2. Accepted Reasons for Return

Returns are only accepted in the following cases:

• The product received is damaged or defective.
• The product received is significantly different from its description or images on the Platform.
• The wrong product was delivered.

3. Refund Process

Once your return is approved, you may choose between:

• A full refund to the original payment method.
• A replacement with a similar or identical product (if available).
• Store credit for future purchases.

Refunds will be processed within 7 to 14 business days after we receive and inspect the returned item.

4. Return Shipping Fees

• If the return is due to our error (wrong, defective, or damaged product), Alheraf Platform will cover the shipping cost.
• If the return is for any other reason, the customer will be responsible for the shipping fees.

5. Lost or Damaged Returns During Shipping

• The customer is responsible for ensuring that the product is securely packaged.
• Alheraf Platform is not responsible for returned items lost or damaged during shipping.

6. Non-Returnable / Non-Refundable Items

• Custom-made or personalized products.
• Clearance or final sale items.
• Gift cards.
• Workshops and events once confirmed or attended, except in cases of cancellation by the provider.

Details

Written by: beatbrain

Category: Uncategorised

Published: 13 April 2026

Privacy Policy

This Privacy Policy explains the basis on which we collect and process any personal data we collect from you or that you provide to us through your use of Alheraf Platform, our websites, and applications (collectively referred to as the "Services"). At Alheraf Platform, we recognize the importance of protecting your personal data and are committed to maintaining its confidentiality and using it in accordance with this policy. By using our Services, you agree to the data processing practices described herein. References to "we", "us", and "our" mean Alheraf Platform, and references to "you" and "user" mean any individual using our Services.

First: Data We May Collect About You

We may collect and process the following types of data:

1. Account and Registration Data
Name, email address, phone number, password, and any other basic identification information you provide when creating your account.

2. Usage and Interaction Data
Information you provide when filling forms, purchasing products, booking workshops or events, or communicating with artisans through the Platform.
Any feedback, inquiries, or correspondence you send to us.

3. Technical Data
Internet Protocol (IP) address, browser type, operating system, and general usage data of the website or application.
Use of cookies or similar technologies to enhance your experience.

4. Payment Data (if applicable)
Certain payment information may be collected through third-party payment service providers, without storing full card details on our systems, in accordance with applicable security standards.

Second: How We Use Your Data

We may use your data for the following purposes:

1. To create and manage your account and provide access to Alheraf Platform and its Services.
2. To deliver the services you request (such as purchasing products or booking workshops and events).
3. To facilitate communication between you and artisans or workshop providers when necessary to fulfill requests.
4. To communicate with you regarding your requests, inquiries, or updates to our Services or policies.
5. To improve our Services and your experience on the Platform, including analytics and internal use.
6. To comply with applicable laws and regulations as required.
7. To send informational or marketing communications about our Services, where consent is required and obtained.

Third: Sharing Your Data with Third Parties

We do not sell your personal data to any third party.

We may share your data only in the following cases:

1. Technical and Operational Service Providers
Such as hosting providers, payment systems, email services, or SMS providers, to the extent necessary to operate the Platform and deliver Services, with obligations to protect your data.

2. Artisans and Workshop/Event Providers
When you purchase a product or book a workshop, we may share necessary data (such as your name, contact details, and order information) with the relevant artisan or provider to fulfill the service.

3. Marketplace Customers
If you are a registered artisan, your profile and products may be displayed on the Platform, and limited data may be shared with customers to facilitate transactions and communication.

4. Legal Compliance
We may disclose your data if required to do so by law or in response to a request from a competent authority.

Fourth: Data Protection

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, alteration, or unlawful disclosure. However, data transmission over the internet cannot be guaranteed to be completely secure, and you are responsible for any data you transmit. You are also responsible for maintaining the confidentiality of your account credentials and not sharing them with others.

Fifth: Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

Sixth: Your Rights

Subject to applicable laws, you may have rights regarding your personal data, including:
• Request access to your data.
• Request correction of inaccurate data.
• Request deletion of data where legally permitted.

You may contact us at:
This email address is being protected from spambots. You need JavaScript enabled to view it.
to exercise your rights or inquire about this Privacy Policy.

Seventh: Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the updated policy.

Last Updated: 11 April 2026

Details

Written by: beatbrain

Category: Uncategorised

Published: 12 August 2025

Last Updated: [13 August 2025]

At Al-Hiraf, we value customer satisfaction and aim to ensure a fair and transparent return and refund process, while respecting the nature of handmade and artisanal products.

1. Return Eligibility
Products may be eligible for return within 7 days of delivery if they meet the following conditions:

• Product is unused, in original condition, and in original packaging.

• Proof of purchase provided (order confirmation or invoice).

• Reason for return falls under accepted categories (see Section 2).

Some products are non-returnable, including:

• Custom-made or personalized items.

• Perishable goods or products with expiration dates.

• Digital downloads or services.

2. Accepted Reasons for Return
We accept returns only in the following cases:

• Product received is damaged or defective.

• Product received differs significantly from its description or images on Al-Hiraf.

• Incorrect product delivered.

3. Refund Process
Once your return is approved, you may choose:

• Full refund to the original payment method.

• Exchange for a similar or identical product (if available).

• Store credit for future purchases.

Refunds will be processed within 7–14 business days after we receive and inspect the returned product.

4. Return Shipping Fees

• If the return is due to our error (wrong, defective, or damaged item), Al-Hiraf will cover shipping costs.

• For other reasons, the buyer is responsible for return shipping fees.

5. Lost or Damaged Returns in Shipping

• The customer is responsible for ensuring the product is securely packaged.

• Al-Hiraf is not responsible for lost or damaged returns during shipping.

6. Non-Returnable / Non-Refundable Items

• Custom-made or personalized products.

• Clearance or final sale items.

• Gift cards.

Details

Written by: beatbrain

Category: Uncategorised

Published: 12 August 2025

Effective Date: [13 August 2025]
Last Updated: [13 August 2025]

Welcome to Al-Hiraf Platform, a platform dedicated to connecting talented and creative artisans with customers who value handmade, unique, and high-quality creations. By accessing our website, mobile application, or related services (collectively the “Platform”), you agree to be bound by these Terms and Conditions. Please read them carefully before using the Platform.

1. Definitions

• “Platform” refers to the Al-Hiraf website, application, and related services.

• “Seller” means a registered user who lists and sells handmade or artisanal products on the Platform.

• “Buyer” means a registered user or visitor who purchases products from sellers on the Platform.

• “User” means anyone using the Platform, including buyers and sellers.

• “Products” means handmade, custom-made, or artisanal products listed for sale.

2. Eligibility
To use the Platform, you must:

• Be at least 18 years old or have legal consent from a parent/guardian.

• Provide accurate, up-to-date, and complete registration information.

• Comply with all applicable laws in your jurisdiction.

We reserve the right to suspend or terminate your account if you provide false information or violate these terms.

3. Account Registration

• Sellers must create a verified account to list and sell products.

• Buyers may create an account or check out as guests.

• You are responsible for keeping your login details confidential.

• You agree to notify Al-Hiraf immediately of any unauthorized account use.

4. Seller Responsibilities

• All products must be handmade, original, and comply with Al-Hiraf’s product guidelines.

• Sellers must provide accurate descriptions, pricing, and shipping details.

• Sellers are responsible for fulfilling, packaging, and delivering orders on time.

• Prohibited items include counterfeit goods, hazardous materials, or items that violate intellectual property laws.

5. Buyer Responsibilities

• Buyers must review product details before purchase.

• Payments must be made through Al-Hiraf-approved methods.

• Buyers agree not to request unjustified refunds or returns.

6. Pricing and Payments

• Sellers set their own prices; however, Al-Hiraf may charge transaction or service fees.

• Payments are processed securely through approved payment gateways.

• Al-Hiraf may withhold payments if fraudulent activity is suspected.

7. Intellectual Property

• All platform content, logos, and designs belong to or are licensed to Al-Hiraf.

• Sellers retain ownership of their product designs but grant Al-Hiraf a non-exclusive license to display, promote, and market them.

• Users may not copy, reproduce, or distribute content without permission.

8. Prohibited Activities
Users may not:

• Post false, misleading, or harmful information.

• Engage in harassment or abusive conduct.

• Use automated tools to scrape data from the Platform.

• Sell prohibited or illegal products.

9. Shipping and Delivery

• Sellers are responsible for setting shipping fees and schedules.

• Delays due to customs, couriers, or external factors are not the responsibility of Al-Hiraf.

10. Returns, Refunds, and Cancellations

• Return/refund eligibility is determined by Al-Hiraf’s Return and Refund Policy.

• Custom-made or personalized items are generally non-refundable except in cases of damage or defect.

11. Dispute Resolution

• Buyers and sellers should attempt to resolve disputes directly.

• If unresolved, Al-Hiraf may mediate but is not legally obligated to resolve disputes.

12. Limitation of Liability
Al-Hiraf is not responsible for:

• Losses arising from transactions between buyers and sellers.

• Product defects, misrepresentations, or non-delivery.

• Any indirect, incidental, or consequential damages.

13. Termination
We may suspend or terminate your account at our discretion if you violate these terms or engage in illegal activity.

14. Changes to These Terms
Al-Hiraf reserves the right to update these terms at any time. Changes will be posted on the Platform with an updated effective date.

15. Governing Law
These terms are governed by the laws of [Insert Country/Region]. Any disputes will be resolved in the courts of [Insert Jurisdiction].